Add Store Feedback service

FeedbackService/build.gradle

@@ -0,0 +1,40 @@
+import org.springframework.boot.gradle.plugin.SpringBootPlugin
+
+apply plugin: 'java'
+apply plugin: 'org.springframework.boot'
+apply plugin: 'io.spring.dependency-management'
+
+description = "Feedback Service"
+
+java {
+    sourceCompatibility = JavaVersion.VERSION_21
+    targetCompatibility = JavaVersion.VERSION_21
+}
+
+repositories {
+    mavenCentral()
+}
+
+dependencyManagement {
+    imports {
+        mavenBom SpringBootPlugin.BOM_COORDINATES
+    }
+}
+
+dependencies {
+    implementation 'org.springframework.boot:spring-boot-starter-web'
+    implementation 'org.springframework.boot:spring-boot-starter-thymeleaf'
+
+    implementation 'com.squareup.okhttp3:okhttp:4.12.0'
+    implementation "me.paulschwarz:spring-dotenv:4.0.0"
+
+    implementation 'com.opencsv:opencsv:5.7.1'
+    implementation 'edu.stanford.nlp:stanford-corenlp:4.5.9:models'
+    implementation 'edu.stanford.nlp:stanford-corenlp:4.5.9'
+
+    implementation 'ch.qos.logback:logback-classic:1.5.13'
+    implementation 'org.slf4j:slf4j-api:2.0.9'
+
+    runtimeOnly 'org.springframework.boot:spring-boot-devtools'
+    testImplementation 'org.springframework.boot:spring-boot-starter-test'
+}

FeedbackService/src/main/java/com/retailstore/feedback/FeedbackServiceApplication.java

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+package com.retailstore.feedback;
+
+import org.springframework.boot.SpringApplication;
+import org.springframework.boot.autoconfigure.SpringBootApplication;
+
+@SpringBootApplication
+public class FeedbackServiceApplication {
+
+    public static void main(String[] args) {
+
+        SentimentAnalyzer.main(args);
+
+		SpringApplication.run(FeedbackServiceApplication.class, args);
+	}
+
+}

FeedbackService/src/main/java/com/retailstore/feedback/SentimentAnalyzer.java

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+package com.retailstore.feedback;
+
+import edu.stanford.nlp.pipeline.CoreDocument;
+import edu.stanford.nlp.pipeline.CoreSentence;
+import edu.stanford.nlp.pipeline.StanfordCoreNLP;
+import org.slf4j.Logger;
+import org.slf4j.LoggerFactory;
+
+import java.io.BufferedWriter;
+import java.io.FileWriter;
+import java.io.IOException;
+import java.nio.file.Files;
+import java.nio.file.Paths;
+import java.util.*;
+import java.util.regex.Matcher;
+import java.util.regex.Pattern;
+import java.util.stream.Collectors;
+
+/**
+ * Analyzes the sentiment of customer feedback using Stanford CoreNLP.
+ * This class reads feedback from a file, performs sentiment analysis,
+ * and writes the results to an output file.
+ */
+public class SentimentAnalyzer {
+
+    public static final String OUTPUT_FILE = "FeedbackService/sentiment_feedback_output.txt";
+
+    // Regular expressions to extract feedback components
+    private static final Pattern FEEDBACK_NUMBER_PATTERN = Pattern.compile("Feedback #(\\d+).*");
+    private static final Pattern CUSTOMER_PATTERN = Pattern.compile("Customer:\\s*(.+)");
+    private static final Pattern DEPARTMENT_PATTERN = Pattern.compile("Department:\\s*(.+)");
+    private static final Pattern DATE_PATTERN = Pattern.compile("Date:\\s*(.+)");
+    private static final Pattern COMMENT_PATTERN = Pattern.compile("Comment:\\s*(.+)");
+    private static final Logger log = LoggerFactory.getLogger(SentimentAnalyzer.class);
+
+    // Stanford CoreNLP pipeline
+    private final StanfordCoreNLP pipeline;
+
+    /**
+     * Constructor initializes the Stanford CoreNLP pipeline with necessary properties.
+     */
+    public SentimentAnalyzer() {
+        // Set up pipeline properties
+        Properties props = new Properties();
+        // Set the list of annotators to run
+        props.setProperty("annotators", "tokenize, ssplit, pos, lemma, parse, sentiment");
+        // Build pipeline
+        log.info("Initializing Stanford CoreNLP pipeline...");
+        this.pipeline = new StanfordCoreNLP(props);
+        log.info("Pipeline initialized successfully.");
+    }
+
+    /**
+     * Main method to run the sentiment analysis
+     */
+    public static void main(String[] args) {
+        SentimentAnalyzer analyzer = new SentimentAnalyzer();
+
+        String inputFilePath = "FeedbackService/store_feedback.txt";
+        String outputFilePath = OUTPUT_FILE;
+
+        try {
+            log.info("Starting sentiment analysis...");
+            log.info("Reading from: {}", inputFilePath);
+
+            // Process all feedback entries
+            List<FeedbackEntry> feedbackEntries = analyzer.processFeedbackFile(inputFilePath);
+
+            log.info("Processed {} feedback entries.", feedbackEntries.size());
+
+            // Print first few entries for debugging
+            if (!feedbackEntries.isEmpty()) {
+                log.info("\nFirst entry processed:");
+                FeedbackEntry first = feedbackEntries.getFirst();
+                log.info("ID: {}", first.getId());
+                log.info("Customer: {}", first.getCustomer());
+                log.info("Comment: {}", first.getComment());
+                log.info("Sentiment: {}", first.getSentiment());
+            }
+
+            // Write results to output file
+            analyzer.writeResults(feedbackEntries, outputFilePath);
+
+            log.info("\nSentiment analysis completed successfully. Results written to {}", outputFilePath);
+        } catch (IOException e) {
+            log.error("Error processing feedback: {}", e.getMessage(), e);
+        }
+    }
+
+    /**
+     * Processes the feedback file and returns a list of feedback entries with sentiment analysis
+     *
+     * @param filePath Path to the feedback file
+     * @return List of feedback entries with sentiment analysis
+     * @throws IOException If an I/O error occurs
+     */
+    public List<FeedbackEntry> processFeedbackFile(String filePath) throws IOException {
+        String content = new String(Files.readAllBytes(Paths.get(filePath)));
+
+        List<FeedbackEntry> feedbackEntries = new ArrayList<>();
+
+        // Split the content by the "Feedback #" pattern to get individual entries
+        String[] rawEntries = content.split("(?=Feedback #)");
+
+        log.info("Found {} potential feedback entries.", rawEntries.length - 1); // -1 because first split might be empty
+
+        for (int i = 0; i < rawEntries.length; i++) {
+            String rawEntry = rawEntries[i].trim();
+
+            // Skip empty entries
+            if (!rawEntry.startsWith("Feedback #")) {
+                continue;
+            }
+
+            FeedbackEntry feedbackEntry = parseEntry(rawEntry);
+
+            if (feedbackEntry != null) {
+                // Analyze sentiment
+                log.info("Analyzing sentiment for entry #{}", feedbackEntry.getId());
+                String sentiment = analyzeSentiment(feedbackEntry.comment);
+                feedbackEntry.setSentiment(sentiment);
+
+                feedbackEntries.add(feedbackEntry);
+            } else {
+                log.error("Failed to parse entry at position {}", i);
+            }
+        }
+
+        return feedbackEntries;
+    }
+
+    /**
+     * Parses a single feedback entry text into a FeedbackEntry object
+     *
+     * @param entryText The text of a single feedback entry
+     * @return FeedbackEntry object
+     */
+    private FeedbackEntry parseEntry(String entryText) {
+        FeedbackEntry entry = new FeedbackEntry();
+
+        try {
+            // Split into lines for easier parsing
+            String[] lines = entryText.split("\n");
+
+            // Parse each line looking for specific patterns
+            for (String line : lines) {
+                line = line.trim();
+
+                // Extract feedback number from first line
+                if (line.startsWith("Feedback #")) {
+                    Matcher numberMatcher = FEEDBACK_NUMBER_PATTERN.matcher(line);
+                    if (numberMatcher.find()) {
+                        entry.setId(Integer.parseInt(numberMatcher.group(1)));
+                    }
+                }
+
+                // Extract customer info
+                else if (line.startsWith("Customer:")) {
+                    Matcher customerMatcher = CUSTOMER_PATTERN.matcher(line);
+                    if (customerMatcher.find()) {
+                        entry.setCustomer(customerMatcher.group(1).trim());
+                    }
+                }
+
+                // Extract department
+                else if (line.startsWith("Department:")) {
+                    Matcher departmentMatcher = DEPARTMENT_PATTERN.matcher(line);
+                    if (departmentMatcher.find()) {
+                        entry.setDepartment(departmentMatcher.group(1).trim());
+                    }
+                }
+
+                // Extract date
+                else if (line.startsWith("Date:")) {
+                    Matcher dateMatcher = DATE_PATTERN.matcher(line);
+                    if (dateMatcher.find()) {
+                        entry.setDate(dateMatcher.group(1).trim());
+                    }
+                }
+
+                // Extract comment
+                else if (line.startsWith("Comment:")) {
+                    Matcher commentMatcher = COMMENT_PATTERN.matcher(line);
+                    if (commentMatcher.find()) {
+                        entry.setComment(commentMatcher.group(1).trim());
+                    }
+                }
+
+                // Note: We're ignoring the original sentiment line as we'll calculate it ourselves
+            }
+
+            // Validate that we have all required fields
+            if (entry.getId() > 0 && entry.getComment() != null) {
+                return entry;
+            } else {
+                log.error("Invalid entry - missing ID or comment");
+                log.error("ID: {}", entry.getId());
+                log.error("Comment: {}", entry.getComment());
+            }
+
+        } catch (Exception e) {
+            log.error("Error parsing entry: {}", e.getMessage(), e);
+        }
+
+        return null;
+    }
+
+    /**
+     * Analyzes the sentiment of a comment using Stanford CoreNLP
+     *
+     * @param comment The comment to analyze
+     * @return Sentiment (VERY_POSITIVE, POSITIVE, NEUTRAL, NEGATIVE, VERY_NEGATIVE)
+     */
+    public String analyzeSentiment(String comment) {
+        // Create a document from the comment
+        CoreDocument doc = new CoreDocument(comment);
+
+        // Annotate the document
+        pipeline.annotate(doc);
+
+        // Get the sentiment scores for each sentence
+        List<CoreSentence> sentences = doc.sentences();
+
+        if (sentences.isEmpty()) {
+            return "NEUTRAL";
+        }
+
+        // Calculate the average sentiment
+        Map<String, Integer> sentimentCounts = new HashMap<>();
+        for (CoreSentence sentence : sentences) {
+            String sentiment = sentence.sentiment();
+            sentimentCounts.put(sentiment, sentimentCounts.getOrDefault(sentiment, 0) + 1);
+        }
+
+        // Determine the most common sentiment
+        return sentimentCounts.entrySet().stream()
+                .max(Map.Entry.comparingByValue())
+                .map(Map.Entry::getKey)
+                .orElse("NEUTRAL");
+    }
+
+    /**
+     * Writes the results of sentiment analysis to an output file
+     *
+     * @param feedbackEntries List of feedback entries with sentiment analysis
+     * @param outputFilePath Path to the output file
+     * @throws IOException If an I/O error occurs
+     */
+    public void writeResults(List<FeedbackEntry> feedbackEntries, String outputFilePath) throws IOException {
+        try (BufferedWriter writer = new BufferedWriter(new FileWriter(outputFilePath))) {
+            // Write header
+            writer.write("# Sentiment Analysis Results\n\n");
+
+            // Write summary statistics
+            writer.write("## Summary Statistics\n\n");
+
+            // Count sentiments
+            Map<String, Long> sentimentCounts = feedbackEntries.stream()
+                    .collect(Collectors.groupingBy(FeedbackEntry::getSentiment, Collectors.counting()));
+
+            writer.write("Total Feedback Entries: " + feedbackEntries.size() + "\n");
+            writer.write("Sentiment Distribution:\n");
+
+            for (Map.Entry<String, Long> entry : sentimentCounts.entrySet()) {
+                double percentage = (double) entry.getValue() / feedbackEntries.size() * 100;
+                writer.write(String.format("- %s: %d (%.1f%%)\n", entry.getKey(), entry.getValue(), percentage));
+            }
+
+            writer.write("\n## Department Analysis\n\n");
+
+            // Group by department
+            Map<String, List<FeedbackEntry>> byDepartment = feedbackEntries.stream()
+                    .collect(Collectors.groupingBy(FeedbackEntry::getDepartment));
+
+            for (Map.Entry<String, List<FeedbackEntry>> entry : byDepartment.entrySet()) {
+                writer.write("### " + entry.getKey() + "\n\n");
+
+                // Count sentiments per department
+                Map<String, Long> deptSentimentCounts = entry.getValue().stream()
+                        .collect(Collectors.groupingBy(FeedbackEntry::getSentiment, Collectors.counting()));
+
+                for (Map.Entry<String, Long> sentCount : deptSentimentCounts.entrySet()) {
+                    double percentage = (double) sentCount.getValue() / entry.getValue().size() * 100;
+                    writer.write(String.format("- %s: %d (%.1f%%)\n", sentCount.getKey(), sentCount.getValue(), percentage));
+                }
+
+                writer.write("\n");
+            }
+
+            // Write detailed entries
+            writer.write("## Detailed Feedback Entries\n\n");
+
+            for (FeedbackEntry entry : feedbackEntries) {
+                writer.write("Feedback #" + entry.getId() + "\n");
+                writer.write("Customer: " + entry.getCustomer() + "\n");
+                writer.write("Department: " + entry.getDepartment() + "\n");
+                writer.write("Date: " + entry.getDate() + "\n");
+                writer.write("Comment: " + entry.getComment() + "\n");
+                writer.write("Sentiment: " + entry.getSentiment() + "\n\n");
+            }
+        }
+    }
+
+    /**
+     * Inner class representing a feedback entry with sentiment analysis
+     */
+    public static class FeedbackEntry {
+        private int id;
+        private String customer;
+        private String department;
+        private String date;
+        private String comment;
+        private String sentiment;
+
+        // Default values to avoid null
+        public FeedbackEntry() {
+            this.customer = "";
+            this.department = "";
+            this.date = "";
+            this.comment = "";
+            this.sentiment = "";
+        }
+
+        // Getters and setters
+        public int getId() { return id; }
+        public void setId(int id) { this.id = id; }
+
+        public String getCustomer() { return customer; }
+        public void setCustomer(String customer) { this.customer = customer; }
+
+        public String getDepartment() { return department; }
+        public void setDepartment(String department) { this.department = department; }
+
+        public String getDate() { return date; }
+        public void setDate(String date) { this.date = date; }
+
+        public String getComment() { return comment; }
+        public void setComment(String comment) { this.comment = comment; }
+
+        public String getSentiment() { return sentiment; }
+        public void setSentiment(String sentiment) { this.sentiment = sentiment; }
+    }
+}

FeedbackService/src/main/java/com/retailstore/feedback/controller/FeedbackController.java

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+package com.retailstore.feedback.controller;
+
+import com.retailstore.feedback.model.EnhancedFeedback;
+import com.retailstore.feedback.model.FeedbackSummary;
+import com.retailstore.feedback.service.FeedbackService;
+
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.http.ResponseEntity;
+import org.springframework.stereotype.Controller;
+import org.springframework.ui.Model;
+import org.springframework.web.bind.annotation.GetMapping;
+import org.springframework.web.bind.annotation.ResponseBody;
+
+import java.io.IOException;
+import java.util.List;
+
+/**
+ * Controller for feedback-related endpoints.
+ */
+@Controller
+public class FeedbackController {
+
+    @Autowired
+    private FeedbackService feedbackService;
+
+    /**
+     * Displays the dashboard page.
+     *
+     * @param model Model to add attributes to
+     * @return The name of the view to render
+     */
+    @GetMapping("/")
+    public String dashboard(Model model) {
+        try {
+            FeedbackSummary summary = feedbackService.generateFeedbackSummary();
+            model.addAttribute("summary", summary);
+            return "dashboard";
+        } catch (IOException e) {
+            model.addAttribute("error", "Error loading feedback data: " + e.getMessage());
+            return "error";
+        }
+    }
+
+    /**
+     * Returns all feedback data in JSON format.
+     *
+     * @return List of enhanced feedback entries
+     */
+    @GetMapping("/getfeedback")
+    @ResponseBody
+    public ResponseEntity<List<EnhancedFeedback>> getFeedback() {
+        try {
+            List<EnhancedFeedback> feedback = feedbackService.getEnhancedFeedback();
+            return ResponseEntity.ok(feedback);
+        } catch (IOException e) {
+            return ResponseEntity.internalServerError().build();
+        }
+    }
+}

FeedbackService/src/main/java/com/retailstore/feedback/model/EnhancedFeedback.java

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+package com.retailstore.feedback.model;
+
+/**
+ * Represents feedback enhanced with AI-generated category and actionable insights.
+ */
+public class EnhancedFeedback extends FeedbackEntry {
+    private String category;
+    private String actionableInsight;
+
+    // Default constructor
+    public EnhancedFeedback() {
+        super();
+    }
+
+    // Constructor based on FeedbackEntry
+    public EnhancedFeedback(FeedbackEntry entry) {
+        super(entry.getId(), entry.getCustomer(), entry.getDepartment(),
+                entry.getDate(), entry.getComment(), entry.getSentiment());
+    }
+
+    // Getters and setters for additional fields
+    public String getCategory() { return category; }
+    public void setCategory(String category) { this.category = category; }
+
+    public String getActionableInsight() { return actionableInsight; }
+    public void setActionableInsight(String actionableInsight) {
+        this.actionableInsight = actionableInsight;
+    }
+}

FeedbackService/src/main/java/com/retailstore/feedback/model/FeedbackEntry.java

@@ -0,0 +1,46 @@
+package com.retailstore.feedback.model;
+
+/**
+ * Represents a feedback entry with sentiment analysis.
+ */
+public class FeedbackEntry {
+    private int id;
+    private String customer;
+    private String department;
+    private String date;
+    private String comment;
+    private String sentiment;
+
+    // Default constructor
+    public FeedbackEntry() {}
+
+    // Constructor with parameters
+    public FeedbackEntry(int id, String customer, String department,
+                         String date, String comment, String sentiment) {
+        this.id = id;
+        this.customer = customer;
+        this.department = department;
+        this.date = date;
+        this.comment = comment;
+        this.sentiment = sentiment;
+    }
+
+    // Getters and setters
+    public int getId() { return id; }
+    public void setId(int id) { this.id = id; }
+
+    public String getCustomer() { return customer; }
+    public void setCustomer(String customer) { this.customer = customer; }
+
+    public String getDepartment() { return department; }
+    public void setDepartment(String department) { this.department = department; }
+
+    public String getDate() { return date; }
+    public void setDate(String date) { this.date = date; }
+
+    public String getComment() { return comment; }
+    public void setComment(String comment) { this.comment = comment; }
+
+    public String getSentiment() { return sentiment; }
+    public void setSentiment(String sentiment) { this.sentiment = sentiment; }
+}

FeedbackService/src/main/java/com/retailstore/feedback/model/FeedbackSummary.java

@@ -0,0 +1,44 @@
+package com.retailstore.feedback.model;
+
+import java.util.List;
+import java.util.Map;
+
+/**
+ * Represents a summary of feedback data for the dashboard.
+ */
+public class FeedbackSummary {
+    private int totalFeedback;
+    private Map<String, Integer> sentimentCounts;
+    private Map<String, Integer> categoryCounts;
+    private Map<String, Integer> departmentCounts;
+    private List<EnhancedFeedback> recentFeedback;
+
+    // Default constructor
+    public FeedbackSummary() {}
+
+    // Getters and setters
+    public int getTotalFeedback() { return totalFeedback; }
+    public void setTotalFeedback(int totalFeedback) {
+        this.totalFeedback = totalFeedback;
+    }
+
+    public Map<String, Integer> getSentimentCounts() { return sentimentCounts; }
+    public void setSentimentCounts(Map<String, Integer> sentimentCounts) {
+        this.sentimentCounts = sentimentCounts;
+    }
+
+    public Map<String, Integer> getCategoryCounts() { return categoryCounts; }
+    public void setCategoryCounts(Map<String, Integer> categoryCounts) {
+        this.categoryCounts = categoryCounts;
+    }
+
+    public Map<String, Integer> getDepartmentCounts() { return departmentCounts; }
+    public void setDepartmentCounts(Map<String, Integer> departmentCounts) {
+        this.departmentCounts = departmentCounts;
+    }
+
+    public List<EnhancedFeedback> getRecentFeedback() { return recentFeedback; }
+    public void setRecentFeedback(List<EnhancedFeedback> recentFeedback) {
+        this.recentFeedback = recentFeedback;
+    }
+}

FeedbackService/src/main/java/com/retailstore/feedback/service/FeedbackService.java

@@ -0,0 +1,278 @@
+package com.retailstore.feedback.service;
+
+import com.retailstore.feedback.SentimentAnalyzer;
+import com.retailstore.feedback.model.FeedbackEntry;
+import com.retailstore.feedback.model.EnhancedFeedback;
+import com.retailstore.feedback.model.FeedbackSummary;
+
+import org.springframework.stereotype.Service;
+import org.springframework.beans.factory.annotation.Autowired;
+
+import java.io.BufferedReader;
+import java.io.FileReader;
+import java.io.IOException;
+import java.util.*;
+import java.util.regex.Matcher;
+import java.util.regex.Pattern;
+import java.util.stream.Collectors;
+
+/**
+ * Service for processing feedback data and enhancing it with AI insights.
+ */
+@Service
+public class FeedbackService {
+
+    @Autowired
+    private GeminiService geminiService;
+
+    // Path to sentiment analysis output file
+    private static final String SENTIMENT_FILE_PATH = SentimentAnalyzer.OUTPUT_FILE;
+
+    // Patterns for parsing feedback file
+    private static final Pattern FEEDBACK_PATTERN = Pattern.compile("Feedback #(\\d+)");
+    private static final Pattern CUSTOMER_PATTERN = Pattern.compile("Customer:\\s*(.+)");
+    private static final Pattern DEPARTMENT_PATTERN = Pattern.compile("Department:\\s*(.+)");
+    private static final Pattern DATE_PATTERN = Pattern.compile("Date:\\s*(.+)");
+    private static final Pattern COMMENT_PATTERN = Pattern.compile("Comment:\\s*(.+)");
+    private static final Pattern SENTIMENT_PATTERN = Pattern.compile("Sentiment:\\s*(.+)");
+
+    private static final String PROMPT = """
+            You are an AI assistant specialized in customer feedback analysis.
+            Analyze the following customer feedback and:
+            1. Categorize the feedback into one of these categories: Product Quality, Customer Service, Store Experience, Website/App, Delivery, Price/Value, Inventory/Stock, or Other.
+            2. Provide a specific actionable insight or recommendation based on the feedback.
+            
+            Format your response as JSON with two fields: "category" and "actionableInsight".
+            Keep your response concise but insightful.
+            
+            Customer Feedback:
+            Comment: %s
+            Department: %s
+            Sentiment: %s
+            
+            Provide the category and actionable insight as JSON:
+            """;
+
+    // Cache for feedback data
+    private List<EnhancedFeedback> enhancedFeedbackCache = null;
+
+    /**
+     * Reads feedback data from the sentiment analysis output file.
+     *
+     * @return List of FeedbackEntry objects
+     * @throws IOException If an I/O error occurs
+     */
+    public List<FeedbackEntry> readFeedbackData() throws IOException {
+        List<FeedbackEntry> entries = new ArrayList<>();
+
+        try (BufferedReader reader = new BufferedReader(new FileReader(SENTIMENT_FILE_PATH))) {
+            StringBuilder entryText = new StringBuilder();
+            String line;
+
+            boolean inDetailedSection = false;
+            while ((line = reader.readLine()) != null) {
+                // Check if we've reached the detailed feedback section
+                if (line.contains("## Detailed Feedback Entries")) {
+                    inDetailedSection = true;
+                    continue;
+                }
+
+                if (!inDetailedSection) {
+                    continue;
+                }
+
+                // Process each line
+                if (line.trim().isEmpty() && entryText.length() > 0) {
+                    // We've reached the end of an entry
+                    FeedbackEntry entry = parseFeedbackEntry(entryText.toString());
+                    if (entry != null) {
+                        entries.add(entry);
+                    }
+                    entryText = new StringBuilder();
+                } else {
+                    entryText.append(line).append("\n");
+                }
+            }
+
+            // Process the last entry if there is one
+            if (entryText.length() > 0) {
+                FeedbackEntry entry = parseFeedbackEntry(entryText.toString());
+                if (entry != null) {
+                    entries.add(entry);
+                }
+            }
+        }
+
+        return entries;
+    }
+
+    /**
+     * Parses a feedback entry from text.
+     *
+     * @param text Text containing a feedback entry
+     * @return FeedbackEntry object or null if parsing fails
+     */
+    private FeedbackEntry parseFeedbackEntry(String text) {
+        FeedbackEntry entry = new FeedbackEntry();
+
+        // Extract feedback ID
+        Matcher idMatcher = FEEDBACK_PATTERN.matcher(text);
+        if (idMatcher.find()) {
+            entry.setId(Integer.parseInt(idMatcher.group(1)));
+        } else {
+            return null;
+        }
+
+        // Extract customer
+        Matcher customerMatcher = CUSTOMER_PATTERN.matcher(text);
+        if (customerMatcher.find()) {
+            entry.setCustomer(customerMatcher.group(1));
+        }
+
+        // Extract department
+        Matcher departmentMatcher = DEPARTMENT_PATTERN.matcher(text);
+        if (departmentMatcher.find()) {
+            entry.setDepartment(departmentMatcher.group(1));
+        }
+
+        // Extract date
+        Matcher dateMatcher = DATE_PATTERN.matcher(text);
+        if (dateMatcher.find()) {
+            entry.setDate(dateMatcher.group(1));
+        }
+
+        // Extract comment
+        Matcher commentMatcher = COMMENT_PATTERN.matcher(text);
+        if (commentMatcher.find()) {
+            entry.setComment(commentMatcher.group(1));
+        }
+
+        // Extract sentiment
+        Matcher sentimentMatcher = SENTIMENT_PATTERN.matcher(text);
+        if (sentimentMatcher.find()) {
+            entry.setSentiment(sentimentMatcher.group(1));
+        }
+
+        return entry;
+    }
+
+    /**
+     * Enhances feedback with AI-generated categories and actionable insights.
+     *
+     * @return List of EnhancedFeedback objects
+     * @throws IOException If an I/O error occurs
+     */
+    public synchronized List<EnhancedFeedback> getEnhancedFeedback() throws IOException {
+        // Return cached data if available
+        if (enhancedFeedbackCache != null) {
+            return enhancedFeedbackCache;
+        }
+
+        List<FeedbackEntry> entries = readFeedbackData();
+        List<EnhancedFeedback> enhancedEntries = new ArrayList<>();
+
+        for (FeedbackEntry entry : entries) {
+            EnhancedFeedback enhancedEntry = enhanceFeedback(entry);
+            enhancedEntries.add(enhancedEntry);
+        }
+
+        // Cache the enhanced feedback
+        enhancedFeedbackCache = enhancedEntries;
+
+        return enhancedEntries;
+    }
+
+    /**
+     * Enhances a single feedback entry with AI-generated category and actionable insight.
+     *
+     * @param entry FeedbackEntry to enhance
+     * @return EnhancedFeedback with AI-generated category and actionable insight
+     */
+    private EnhancedFeedback enhanceFeedback(FeedbackEntry entry) {
+        EnhancedFeedback enhancedEntry = new EnhancedFeedback(entry);
+
+        // Create a prompt for Gemini
+        String prompt = PROMPT.formatted(entry.getComment(), entry.getDepartment(), entry.getSentiment());
+
+        try {
+            // Call Gemini API and parse the response
+            String response = geminiService.generateContent(prompt);
+
+            // Parse JSON response
+            // This is a simple parsing approach - for production, use a proper JSON parser
+            String jsonResponse = response.trim();
+
+            // Extract category
+            Pattern categoryPattern = Pattern.compile("\"category\"\\s*:\\s*\"([^\"]+)\"");
+            Matcher categoryMatcher = categoryPattern.matcher(jsonResponse);
+            if (categoryMatcher.find()) {
+                enhancedEntry.setCategory(categoryMatcher.group(1));
+            } else {
+                enhancedEntry.setCategory("Uncategorized");
+            }
+
+            // Extract actionable insight
+            Pattern insightPattern = Pattern.compile("\"actionableInsight\"\\s*:\\s*\"([^\"]+)\"");
+            Matcher insightMatcher = insightPattern.matcher(jsonResponse);
+            if (insightMatcher.find()) {
+                enhancedEntry.setActionableInsight(insightMatcher.group(1));
+            } else {
+                enhancedEntry.setActionableInsight("No specific action recommended.");
+            }
+
+        } catch (Exception e) {
+            // Handle API errors gracefully
+            enhancedEntry.setCategory("Error in processing");
+            enhancedEntry.setActionableInsight("Could not generate insight due to API error: " + e.getMessage());
+        }
+
+        return enhancedEntry;
+    }
+
+    /**
+     * Generates a summary of the feedback data for the dashboard.
+     *
+     * @return FeedbackSummary object
+     * @throws IOException If an I/O error occurs
+     */
+    public FeedbackSummary generateFeedbackSummary() throws IOException {
+        List<EnhancedFeedback> allFeedback = getEnhancedFeedback();
+        FeedbackSummary summary = new FeedbackSummary();
+
+        // Set total feedback count
+        summary.setTotalFeedback(allFeedback.size());
+
+        // Count sentiments
+        Map<String, Integer> sentimentCounts = new HashMap<>();
+        for (EnhancedFeedback feedback : allFeedback) {
+            String sentiment = feedback.getSentiment();
+            sentimentCounts.put(sentiment, sentimentCounts.getOrDefault(sentiment, 0) + 1);
+        }
+        summary.setSentimentCounts(sentimentCounts);
+
+        // Count categories
+        Map<String, Integer> categoryCounts = new HashMap<>();
+        for (EnhancedFeedback feedback : allFeedback) {
+            String category = feedback.getCategory();
+            categoryCounts.put(category, categoryCounts.getOrDefault(category, 0) + 1);
+        }
+        summary.setCategoryCounts(categoryCounts);
+
+        // Count departments
+        Map<String, Integer> departmentCounts = new HashMap<>();
+        for (EnhancedFeedback feedback : allFeedback) {
+            String department = feedback.getDepartment();
+            departmentCounts.put(department, departmentCounts.getOrDefault(department, 0) + 1);
+        }
+        summary.setDepartmentCounts(departmentCounts);
+
+        // Get recent feedback (last 5 entries)
+        List<EnhancedFeedback> recentFeedback = allFeedback.stream()
+                .sorted(Comparator.comparing(EnhancedFeedback::getId).reversed())
+                .limit(5)
+                .collect(Collectors.toList());
+        summary.setRecentFeedback(recentFeedback);
+
+        return summary;
+    }
+}

FeedbackService/src/main/java/com/retailstore/feedback/service/GeminiService.java

@@ -0,0 +1,108 @@
+package com.retailstore.feedback.service;
+
+import com.fasterxml.jackson.databind.ObjectMapper;
+import com.fasterxml.jackson.databind.json.JsonMapper;
+import com.fasterxml.jackson.databind.node.ObjectNode;
+import com.fasterxml.jackson.databind.node.ArrayNode;
+import org.springframework.beans.factory.annotation.Value;
+import org.springframework.boot.web.client.RestTemplateBuilder;
+import org.springframework.http.client.ClientHttpRequestExecution;
+import org.springframework.http.client.ClientHttpRequestInterceptor;
+import org.springframework.http.client.ClientHttpResponse;
+import org.springframework.http.client.support.HttpRequestWrapper;
+import org.springframework.stereotype.Service;
+import org.springframework.web.client.RestTemplate;
+import org.springframework.http.*;
+import org.springframework.web.util.UriComponentsBuilder;
+
+import java.io.IOException;
+
+/**
+ * Service for interacting with Google's Gemini AI using REST API
+ */
+@Service
+public class GeminiService {
+
+    private final RestTemplate restTemplate;
+    private final ObjectMapper objectMapper;
+
+    private final String serviceUri;
+
+    public GeminiService(@Value("${gemini.api.url}") String url, @Value("${gemini.api.key}") String apiKey) {
+        this.objectMapper = new JsonMapper();
+        serviceUri = UriComponentsBuilder
+                .fromUriString(url)
+                .queryParam("key", apiKey)
+                .build().toUriString();
+        restTemplate = new RestTemplateBuilder()
+                .defaultHeader(HttpHeaders.CONTENT_TYPE, MediaType.APPLICATION_JSON_VALUE)
+                .build();
+    }
+
+    /**
+     * Sends a prompt to Gemini and returns the response
+     *
+     * @param prompt The prompt to send to Gemini
+     * @return The response from Gemini
+     */
+    public String generateContent(String prompt) {
+        try {
+            // Create the request body using Jackson
+            ObjectNode requestBody = objectMapper.createObjectNode();
+            ArrayNode contents = objectMapper.createArrayNode();
+            ObjectNode content = objectMapper.createObjectNode();
+            ArrayNode parts = objectMapper.createArrayNode();
+            ObjectNode textPart = objectMapper.createObjectNode();
+
+            textPart.put("text", prompt);
+            parts.add(textPart);
+            content.set("parts", parts);
+            contents.add(content);
+            requestBody.set("contents", contents);
+
+            // Add generation config for better JSON responses
+            ObjectNode generationConfig = objectMapper.createObjectNode();
+            generationConfig.put("temperature", 0.7);
+            generationConfig.put("maxOutputTokens", 1024);
+            requestBody.set("generationConfig", generationConfig);
+
+            // Create the request
+            RequestEntity<ObjectNode> request = RequestEntity.post(serviceUri).body(requestBody);
+
+            // Send the request
+            ResponseEntity<String> response = restTemplate.exchange(request, String.class);
+
+            // Parse the response
+            if (response.getStatusCode().is2xxSuccessful() && response.getBody() != null) {
+                ObjectNode responseJson = (ObjectNode) objectMapper.readTree(response.getBody());
+                ArrayNode candidates = (ArrayNode) responseJson.get("candidates");
+
+                if (candidates != null && !candidates.isEmpty()) {
+                    ObjectNode candidate = (ObjectNode) candidates.get(0);
+                    ObjectNode candidateContent = (ObjectNode) candidate.get("content");
+                    ArrayNode candidateParts = (ArrayNode) candidateContent.get("parts");
+
+                    if (candidateParts != null && !candidateParts.isEmpty()) {
+                        return candidateParts.get(0).get("text").asText();
+                    }
+                }
+            }
+
+            return "No response from Gemini";
+
+        } catch (Exception e) {
+            System.err.println("Error calling Gemini API: " + e.getMessage());
+            e.printStackTrace();
+            return "Error: " + e.getMessage();
+        }
+    }
+
+    /**
+     * Test method to verify API connection
+     */
+    public void testConnection() {
+        String testPrompt = "Say 'Hello, World!' if you can hear me.";
+        String response = generateContent(testPrompt);
+        System.out.println("Gemini API Test Response: " + response);
+    }
+}

FeedbackService/src/main/resources/application.properties

@@ -0,0 +1,13 @@
+server.port=8080
+spring.application.name=feedback-service
+
+gemini.api.key=${GEMINI_API_KEY}
+gemini.api.url=https://generativelanguage.googleapis.com/v1beta/models/gemini-2.0-flash:generateContent
+
+# Logging configuration
+logging.level.com.retailstore=DEBUG
+logging.level.org.springframework.web=INFO
+
+# Thymeleaf configuration
+spring.thymeleaf.cache=false
+spring.thymeleaf.mode=HTML

FeedbackService/src/main/resources/logback.xml

@@ -0,0 +1,14 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<configuration>
+    <appender name="CONSOLE" class="ch.qos.logback.core.ConsoleAppender">
+        <encoder>
+            <pattern>%d{HH:mm:ss.SSS} [%thread] %-5level %logger{36} - %msg%n</pattern>
+        </encoder>
+    </appender>
+    <root level="INFO">
+        <appender-ref ref="CONSOLE" />
+    </root>
+
+    <!-- Stanford CoreNLP specific logging (optional - reduce verbosity) -->
+    <logger name="edu.stanford.nlp" level="WARN" />
+</configuration>

FeedbackService/src/main/resources/templates/dashboard.html

@@ -0,0 +1,327 @@
+<!DOCTYPE html>
+<html xmlns:th="http://www.thymeleaf.org">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Customer Feedback Dashboard</title>
+    <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.2/dist/css/bootstrap.min.css">
+    <script src="https://cdn.jsdelivr.net/npm/chart.js@4.4.1/dist/chart.umd.min.js"></script>
+    <style>
+        .card {
+            margin-bottom: 20px;
+            box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);
+        }
+        .sentiment-badge {
+            font-size: 0.8rem;
+            padding: 0.25rem 0.5rem;
+        }
+        .sentiment-VERY_POSITIVE, .sentiment-POSITIVE {
+            background-color: #28a745;
+            color: white;
+        }
+        .sentiment-NEUTRAL {
+            background-color: #6c757d;
+            color: white;
+        }
+        .sentiment-NEGATIVE, .sentiment-VERY_NEGATIVE {
+            background-color: #dc3545;
+            color: white;
+        }
+        .insight-card {
+            background-color: #f8f9fa;
+            border-left: 4px solid #007bff;
+            padding: 10px;
+            margin-top: 10px;
+        }
+    </style>
+</head>
+<body>
+<nav class="navbar navbar-dark bg-primary mb-4">
+    <div class="container">
+        <span class="navbar-brand mb-0 h1">Retail Store Customer Feedback Dashboard</span>
+    </div>
+</nav>
+
+<div class="container">
+    <!-- Summary Section -->
+    <div class="row mb-4">
+        <div class="col-md-4">
+            <div class="card h-100">
+                <div class="card-body">
+                    <h5 class="card-title">Feedback Summary</h5>
+                    <p class="card-text">Total Feedback: <span th:text="${summary.totalFeedback}">0</span></p>
+                    <div class="mt-3">
+                        <h6>Sentiment Distribution</h6>
+                        <div class="chart-container">
+                            <canvas id="sentimentChart"></canvas>
+                        </div>
+                    </div>
+                </div>
+            </div>
+        </div>
+        <div class="col-md-4">
+            <div class="card h-100">
+                <div class="card-body">
+                    <h5 class="card-title">Category Distribution</h5>
+                    <div class="chart-container">
+                        <canvas id="categoryChart"></canvas>
+                    </div>
+                </div>
+            </div>
+        </div>
+        <div class="col-md-4">
+            <div class="card h-100">
+                <div class="card-body">
+                    <h5 class="card-title">Department Distribution</h5>
+                    <div class="chart-container">
+                        <canvas id="departmentChart"></canvas>
+                    </div>
+                </div>
+            </div>
+        </div>
+    </div>
+
+    <!-- Recent Feedback Section -->
+    <div class="row">
+        <div class="col-12">
+            <div class="card">
+                <div class="card-header bg-light">
+                    <h5 class="mb-0">Recent Feedback</h5>
+                </div>
+                <div class="card-body">
+                    <div class="table-responsive">
+                        <table class="table table-hover">
+                            <thead>
+                            <tr>
+                                <th>ID</th>
+                                <th>Customer</th>
+                                <th>Department</th>
+                                <th>Date</th>
+                                <th>Comment</th>
+                                <th>Sentiment</th>
+                                <th>Category</th>
+                                <th>Insight</th>
+                            </tr>
+                            </thead>
+                            <tbody>
+                            <tr th:each="feedback : ${summary.recentFeedback}">
+                                <td th:text="${feedback.id}">1</td>
+                                <td th:text="${feedback.customer}">John Doe</td>
+                                <td th:text="${feedback.department}">Electronics</td>
+                                <td th:text="${feedback.date}">2023-02-15</td>
+                                <td th:text="${feedback.comment}">Great service!</td>
+                                <td>
+                                            <span class="badge rounded-pill"
+                                                  th:text="${feedback.sentiment}"
+                                                  th:classappend="${'sentiment-' + feedback.sentiment}">
+                                                POSITIVE
+                                            </span>
+                                </td>
+                                <td th:text="${feedback.category}">Customer Service</td>
+                                <td>
+                                    <div class="insight-card" th:text="${feedback.actionableInsight}">
+                                        Recognize staff for excellent service.
+                                    </div>
+                                </td>
+                            </tr>
+                            </tbody>
+                        </table>
+                    </div>
+                </div>
+            </div>
+        </div>
+    </div>
+
+    <!-- Full Feedback Section -->
+    <div class="row mt-4">
+        <div class="col-12">
+            <div class="card">
+                <div class="card-header bg-light d-flex justify-content-between align-items-center">
+                    <h5 class="mb-0">All Feedback</h5>
+                    <button id="refreshBtn" class="btn btn-sm btn-outline-primary">Refresh Data</button>
+                </div>
+                <div class="card-body">
+                    <div id="allFeedbackContainer" class="table-responsive">
+                        <p class="text-center">Loading all feedback...</p>
+                    </div>
+                </div>
+            </div>
+        </div>
+    </div>
+</div>
+
+<script th:inline="javascript">
+    // Get summary data from Thymeleaf
+    const summaryData = /*[[${summary}]]*/ {};
+
+    // Prepare chart data
+    const prepareChartData = (dataObject) => {
+        const labels = Object.keys(dataObject);
+        const values = Object.values(dataObject);
+        const backgroundColors = labels.map(() =>
+            `rgba(${Math.floor(Math.random() * 155) + 100}, ${Math.floor(Math.random() * 155) + 100}, ${Math.floor(Math.random() * 155) + 100}, 0.6)`
+        );
+
+        return {
+            labels,
+            datasets: [{
+                data: values,
+                backgroundColor: backgroundColors,
+                borderWidth: 1
+            }]
+        };
+    };
+
+    // Create sentiment chart
+    const createSentimentChart = () => {
+        const ctx = document.getElementById('sentimentChart').getContext('2d');
+        const data = prepareChartData(summaryData.sentimentCounts);
+
+        new Chart(ctx, {
+            type: 'pie',
+            data: data,
+            options: {
+                responsive: true,
+                plugins: {
+                    legend: {
+                        position: 'bottom',
+                    },
+                    title: {
+                        display: true,
+                        text: 'Sentiment Distribution'
+                    }
+                }
+            }
+        });
+    };
+
+    // Create category chart
+    const createCategoryChart = () => {
+        const ctx = document.getElementById('categoryChart').getContext('2d');
+        const data = prepareChartData(summaryData.categoryCounts);
+
+        new Chart(ctx, {
+            type: 'bar',
+            data: data,
+            options: {
+                responsive: true,
+                plugins: {
+                    legend: {
+                        display: false
+                    },
+                    title: {
+                        display: true,
+                        text: 'Category Distribution'
+                    }
+                },
+                scales: {
+                    y: {
+                        beginAtZero: true
+                    }
+                }
+            }
+        });
+    };
+
+    // Create department chart
+    const createDepartmentChart = () => {
+        const ctx = document.getElementById('departmentChart').getContext('2d');
+        const data = prepareChartData(summaryData.departmentCounts);
+
+        new Chart(ctx, {
+            type: 'doughnut',
+            data: data,
+            options: {
+                responsive: true,
+                plugins: {
+                    legend: {
+                        position: 'bottom'
+                    },
+                    title: {
+                        display: true,
+                        text: 'Department Distribution'
+                    }
+                }
+            }
+        });
+    };
+
+    // Fetch all feedback and update the table
+    const fetchAllFeedback = () => {
+        fetch('/getfeedback')
+            .then(response => response.json())
+            .then(data => {
+                const container = document.getElementById('allFeedbackContainer');
+
+                // Create table
+                let tableHtml = `
+                    <table class="table table-striped table-hover">
+                        <thead>
+                            <tr>
+                                <th>ID</th>
+                                <th>Customer</th>
+                                <th>Department</th>
+                                <th>Date</th>
+                                <th>Sentiment</th>
+                                <th>Category</th>
+                                <th>Comment</th>
+                                <th>Insight</th>
+                            </tr>
+                        </thead>
+                        <tbody>
+                `;
+
+                // Add rows
+                data.forEach(feedback => {
+                    let sentimentClass = '';
+                    if (feedback.sentiment === 'VERY_POSITIVE' || feedback.sentiment === 'POSITIVE') {
+                        sentimentClass = 'sentiment-POSITIVE';
+                    } else if (feedback.sentiment === 'NEGATIVE' || feedback.sentiment === 'VERY_NEGATIVE') {
+                        sentimentClass = 'sentiment-NEGATIVE';
+                    } else {
+                        sentimentClass = 'sentiment-NEUTRAL';
+                    }
+
+                    tableHtml += `
+                        <tr>
+                            <td>${feedback.id}</td>
+                            <td>${feedback.customer}</td>
+                            <td>${feedback.department}</td>
+                            <td>${feedback.date}</td>
+                            <td><span class="badge rounded-pill ${sentimentClass}">${feedback.sentiment}</span></td>
+                            <td>${feedback.category}</td>
+                            <td>${feedback.comment}</td>
+                            <td><div class="insight-card">${feedback.actionableInsight}</div></td>
+                        </tr>
+                    `;
+                });
+
+                tableHtml += `
+                        </tbody>
+                    </table>
+                `;
+
+                container.innerHTML = tableHtml;
+            })
+            .catch(error => {
+                console.error('Error fetching feedback:', error);
+                document.getElementById('allFeedbackContainer').innerHTML =
+                    '<div class="alert alert-danger">Error loading feedback data. Please try again later.</div>';
+            });
+    };
+
+    // Initialize charts and data when the page loads
+    document.addEventListener('DOMContentLoaded', () => {
+        createSentimentChart();
+        createCategoryChart();
+        createDepartmentChart();
+        fetchAllFeedback();
+
+        // Set up refresh button
+        document.getElementById('refreshBtn').addEventListener('click', fetchAllFeedback);
+    });
+</script>
+
+<script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.2/dist/js/bootstrap.bundle.min.js"></script>
+</body>
+</html>

FeedbackService/src/main/resources/templates/error.html

@@ -0,0 +1,27 @@
+<!DOCTYPE html>
+<html xmlns:th="http://www.thymeleaf.org">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Error - Customer Feedback Dashboard</title>
+    <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.2/dist/css/bootstrap.min.css">
+</head>
+<body>
+<div class="container mt-5">
+    <div class="row justify-content-center">
+        <div class="col-md-8">
+            <div class="card">
+                <div class="card-header bg-danger text-white">
+                    <h4 class="mb-0">Error</h4>
+                </div>
+                <div class="card-body">
+                    <p class="card-text" th:text="${error}">An error occurred.</p>
+                    <p>Please ensure that the sentiment analysis has been run and the output file exists.</p>
+                    <a href="/" class="btn btn-primary">Try Again</a>
+                </div>
+            </div>
+        </div>
+    </div>
+</div>
+</body>
+</html>

FeedbackService/src/test/java/com/retailstore/feedback/FeedbackServiceApplicationTests.java

@@ -0,0 +1,13 @@
+package com.retailstore.feedback;
+
+import org.junit.jupiter.api.Test;
+import org.springframework.boot.test.context.SpringBootTest;
+
+@SpringBootTest
+class FeedbackServiceApplicationTests {
+
+	@Test
+	void contextLoads() {
+	}
+
+}

FeedbackService/store_feedback.txt

@@ -0,0 +1,349 @@
+Feedback #1 [POSITIVE]
+Customer: Lisa Martinez, New Customer
+Department: Returns
+Date: 2025-04-24
+Comment: The staff was very helpful and friendly. The restrooms were clean and well-maintained.
+Sentiment: POSITIVE
+
+Feedback #2 [NEGATIVE]
+Customer: Michael Johnson, Loyalty Member
+Department: Customer Service
+Date: 2025-05-10
+Comment: Staff seemed uninterested in helping me. The music playing in the store was too loud.
+Sentiment: NEGATIVE
+
+Feedback #3 [POSITIVE]
+Customer: Emily Williams, Online Shopper
+Department: Returns
+Date: 2025-04-14
+Comment: Product quality exceeded my expectations.
+Sentiment: POSITIVE
+
+Feedback #4 [POSITIVE]
+Customer: James Rodriguez, Returning Customer
+Department: Electronics
+Date: 2025-05-02
+Comment: I love the new store design! I had to travel across the store multiple times to find everything.
+Sentiment: POSITIVE
+
+Feedback #5 [NEUTRAL]
+Customer: David Garcia, VIP Member
+Department: Checkout
+Date: 2025-05-03
+Comment: Prices are comparable to other stores.
+Sentiment: NEUTRAL
+
+Feedback #6 [NEGATIVE]
+Customer: Lisa Martinez, New Customer
+Department: Returns
+Date: 2025-05-05
+Comment: I had to wait too long for assistance. The store was very crowded during my visit.
+Sentiment: NEGATIVE
+
+Feedback #7 [NEUTRAL]
+Customer: Lisa Martinez, New Customer
+Department: Customer Service
+Date: 2025-04-13
+Comment: The shopping experience was average. Parking was difficult to find.
+Sentiment: NEUTRAL
+
+Feedback #8 [POSITIVE]
+Customer: David Garcia, VIP Member
+Department: Product Selection
+Date: 2025-04-29
+Comment: Customer service representative solved my problem quickly. The music playing in the store was too loud.
+Sentiment: POSITIVE
+
+Feedback #9 [POSITIVE]
+Customer: James Rodriguez, Returning Customer
+Department: Product Selection
+Date: 2025-04-24
+Comment: Customer service representative solved my problem quickly. The store app helped me locate products easily.
+Sentiment: POSITIVE
+
+Feedback #10 [NEGATIVE]
+Customer: James Rodriguez, Returning Customer
+Department: Online Shopping
+Date: 2025-04-11
+Comment: My delivery arrived damaged.
+Sentiment: NEGATIVE
+
+Feedback #11 [POSITIVE]
+Customer: Patricia Wilson, Weekend Shopper
+Department: Home Goods
+Date: 2025-04-17
+Comment: Store layout made it easy to find what I needed. I will definitely shop here again.
+Sentiment: POSITIVE
+
+Feedback #12 [NEGATIVE]
+Customer: Jane Smith, First-time Shopper
+Department: Clothing
+Date: 2025-04-25
+Comment: Too few cashiers during peak hours. The store was very crowded during my visit.
+Sentiment: NEGATIVE
+
+Feedback #13 [POSITIVE]
+Customer: Robert Brown, Frequent Buyer
+Department: Electronics
+Date: 2025-05-07
+Comment: Customer service representative solved my problem quickly. I appreciated the seasonal decorations.
+Sentiment: POSITIVE
+
+Feedback #14 [NEUTRAL]
+Customer: John Doe, Regular Customer
+Department: Grocery
+Date: 2025-04-19
+Comment: Store layout is functional. The restrooms were clean and well-maintained.
+Sentiment: NEUTRAL
+
+Feedback #15 [POSITIVE]
+Customer: Emily Williams, Online Shopper
+Department: Clothing
+Date: 2025-04-28
+Comment: Great selection of products available.
+Sentiment: POSITIVE
+
+Feedback #16 [NEGATIVE]
+Customer: Sarah Miller, Occasional Shopper
+Department: Electronics
+Date: 2025-05-06
+Comment: Prices were higher than advertised online. I might reconsider shopping here in the future.
+Sentiment: NEGATIVE
+
+Feedback #17 [POSITIVE]
+Customer: David Garcia, VIP Member
+Department: Returns
+Date: 2025-04-22
+Comment: Checkout process was quick and efficient. Self-checkout machines were all working properly.
+Sentiment: POSITIVE
+
+Feedback #18 [POSITIVE]
+Customer: Jane Smith, First-time Shopper
+Department: Grocery
+Date: 2025-04-15
+Comment: Website navigation is intuitive and user-friendly. I appreciated the seasonal decorations.
+Sentiment: POSITIVE
+
+Feedback #19 [NEGATIVE]
+Customer: Michael Johnson, Loyalty Member
+Department: Home Goods
+Date: 2025-04-13
+Comment: Website crashed during checkout. I might reconsider shopping here in the future.
+Sentiment: NEGATIVE
+
+Feedback #20 [NEUTRAL]
+Customer: John Doe, Regular Customer
+Department: Store Environment
+Date: 2025-05-09
+Comment: Product selection is what I expected. Self-checkout machines were all working properly.
+Sentiment: NEUTRAL
+
+Feedback #21 [POSITIVE]
+Customer: Robert Brown, Frequent Buyer
+Department: Online Shopping
+Date: 2025-04-20
+Comment: Prices were reasonable for the quality offered. The store app helped me locate products easily.
+Sentiment: POSITIVE
+
+Feedback #22 [NEGATIVE]
+Customer: John Doe, Regular Customer
+Department: Store Environment
+Date: 2025-04-26
+Comment: Product I wanted was out of stock. I had to travel across the store multiple times to find everything.
+Sentiment: NEGATIVE
+
+Feedback #23 [POSITIVE]
+Customer: David Garcia, VIP Member
+Department: Grocery
+Date: 2025-04-16
+Comment: I had an excellent shopping experience today. I will definitely shop here again.
+Sentiment: POSITIVE
+
+Feedback #24 [NEGATIVE]
+Customer: Patricia Wilson, Weekend Shopper
+Department: Customer Service
+Date: 2025-05-08
+Comment: The store was messy and disorganized.
+Sentiment: NEGATIVE
+
+Feedback #25 [NEUTRAL]
+Customer: Robert Brown, Frequent Buyer
+Department: Returns
+Date: 2025-04-18
+Comment: Online ordering works as expected. Parking was difficult to find.
+Sentiment: NEUTRAL
+
+Feedback #26 [POSITIVE]
+Customer: Sarah Miller, Occasional Shopper
+Department: Checkout
+Date: 2025-04-12
+Comment: I had an excellent shopping experience today. I will definitely shop here again.
+Sentiment: POSITIVE
+
+Feedback #27 [POSITIVE]
+Customer: Michael Johnson, Loyalty Member
+Department: Online Shopping
+Date: 2025-05-04
+Comment: Website navigation is intuitive and user-friendly. I appreciated the seasonal decorations.
+Sentiment: POSITIVE
+
+Feedback #28 [NEUTRAL]
+Customer: John Doe, Regular Customer
+Department: Clothing
+Date: 2025-04-23
+Comment: Product quality meets basic expectations. The music playing in the store was too loud.
+Sentiment: NEUTRAL
+
+Feedback #29 [NEGATIVE]
+Customer: Sarah Miller, Occasional Shopper
+Department: Returns
+Date: 2025-04-30
+Comment: Return policy is too restrictive. I might reconsider shopping here in the future.
+Sentiment: NEGATIVE
+
+Feedback #30 [POSITIVE]
+Customer: Jane Smith, First-time Shopper
+Department: Checkout
+Date: 2025-05-01
+Comment: The staff was very helpful and friendly. I will definitely shop here again.
+Sentiment: POSITIVE
+
+Feedback #31 [NEGATIVE]
+Customer: Patricia Wilson, Weekend Shopper
+Department: Online Shopping
+Date: 2025-04-21
+Comment: Poor quality products for the price. I might reconsider shopping here in the future.
+Sentiment: NEGATIVE
+
+Feedback #32 [POSITIVE]
+Customer: Emily Williams, Online Shopper
+Department: Store Environment
+Date: 2025-05-06
+Comment: Store layout made it easy to find what I needed. The restrooms were clean and well-maintained.
+Sentiment: POSITIVE
+
+Feedback #33 [NEUTRAL]
+Customer: David Garcia, VIP Member
+Department: Product Selection
+Date: 2025-04-15
+Comment: Staff was professional but not exceptional. The store was very crowded during my visit.
+Sentiment: NEUTRAL
+
+Feedback #34 [POSITIVE]
+Customer: Lisa Martinez, New Customer
+Department: Electronics
+Date: 2025-04-27
+Comment: Website navigation is intuitive and user-friendly. I will definitely shop here again.
+Sentiment: POSITIVE
+
+Feedback #35 [NEGATIVE]
+Customer: Emily Williams, Online Shopper
+Department: Grocery
+Date: 2025-04-12
+Comment: Staff seemed uninterested in helping me. The store was very crowded during my visit.
+Sentiment: NEGATIVE
+
+Feedback #36 [POSITIVE]
+Customer: Robert Brown, Frequent Buyer
+Department: Home Goods
+Date: 2025-04-29
+Comment: I had an excellent shopping experience today. The store app helped me locate products easily.
+Sentiment: POSITIVE
+
+Feedback #37 [NEUTRAL]
+Customer: Michael Johnson, Loyalty Member
+Department: Returns
+Date: 2025-05-09
+Comment: Return process was straightforward. Parking was difficult to find.
+Sentiment: NEUTRAL
+
+Feedback #38 [POSITIVE]
+Customer: James Rodriguez, Returning Customer
+Department: Customer Service
+Date: 2025-04-19
+Comment: Great selection of products available. I appreciated the seasonal decorations.
+Sentiment: POSITIVE
+
+Feedback #39 [NEGATIVE]
+Customer: John Doe, Regular Customer
+Department: Clothing
+Date: 2025-05-10
+Comment: I had to wait too long for assistance. I had to travel across the store multiple times to find everything.
+Sentiment: NEGATIVE
+
+Feedback #40 [POSITIVE]
+Customer: Sarah Miller, Occasional Shopper
+Department: Product Selection
+Date: 2025-04-14
+Comment: I love the new store design! I will definitely shop here again.
+Sentiment: POSITIVE
+
+Feedback #41 [NEUTRAL]
+Customer: Patricia Wilson, Weekend Shopper
+Department: Returns
+Date: 2025-05-03
+Comment: Checkout process took a reasonable amount of time. Self-checkout machines were all working properly.
+Sentiment: NEUTRAL
+
+Feedback #42 [NEGATIVE]
+Customer: Lisa Martinez, New Customer
+Department: Checkout
+Date: 2025-04-17
+Comment: Poor quality products for the price. The music playing in the store was too loud.
+Sentiment: NEGATIVE
+
+Feedback #43 [POSITIVE]
+Customer: Robert Brown, Frequent Buyer
+Department: Clothing
+Date: 2025-04-25
+Comment: Product quality exceeded my expectations. The restrooms were clean and well-maintained.
+Sentiment: POSITIVE
+
+Feedback #44 [POSITIVE]
+Customer: Jane Smith, First-time Shopper
+Department: Electronics
+Date: 2025-05-02
+Comment: Great selection of products available. I appreciated the seasonal decorations.
+Sentiment: POSITIVE
+
+Feedback #45 [NEGATIVE]
+Customer: David Garcia, VIP Member
+Department: Store Environment
+Date: 2025-04-23
+Comment: Product I wanted was out of stock. I might reconsider shopping here in the future.
+Sentiment: NEGATIVE
+
+Feedback #46 [NEUTRAL]
+Customer: Emily Williams, Online Shopper
+Department: Checkout
+Date: 2025-04-27
+Comment: Prices are comparable to other stores. The store was very crowded during my visit.
+Sentiment: NEUTRAL
+
+Feedback #47 [POSITIVE]
+Customer: James Rodriguez, Returning Customer
+Department: Grocery
+Date: 2025-05-07
+Comment: Checkout process was quick and efficient. Self-checkout machines were all working properly.
+Sentiment: POSITIVE
+
+Feedback #48 [NEGATIVE]
+Customer: Sarah Miller, Occasional Shopper
+Department: Online Shopping
+Date: 2025-04-16
+Comment: Website crashed during checkout. I might reconsider shopping here in the future.
+Sentiment: NEGATIVE
+
+Feedback #49 [POSITIVE]
+Customer: John Doe, Regular Customer
+Department: Product Selection
+Date: 2025-05-05
+Comment: Prices were reasonable for the quality offered. I will definitely shop here again.
+Sentiment: POSITIVE
+
+Feedback #50 [NEUTRAL]
+Customer: Michael Johnson, Loyalty Member
+Department: Clothing
+Date: 2025-04-22
+Comment: Store layout is functional. Parking was difficult to find.
+Sentiment: NEUTRAL

settings.gradle

@@ -10,4 +10,5 @@ include 'SoftwareDevChatbot'
 include 'RegressionPredictionLab'
 include 'SentimentAnalysisLab'
 include 'ImageRecognitionLab'
-include 'CustomerSupportChatBot'
+include 'CustomerSupportChatBot'
+include 'FeedbackService'